Return Policy
Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@vbiger.com
Please contact our Customer service at service@vbiger.com to get the return address.

Resending(if applicable):
Attention:
Due to customer reasons, our company will charge a certain logistics fee for the resending the parcel. E.g, the recipient address information is incorrectly filled out.
Considered the nature of the products we sell, we want to make sure that our customers are protected and fostering clean, hygienic and healthy living. We do everything we can to make sure that everything we sell is clean, hygienic, sealed, and has never been directly touched by a human, and also, has never been used before. Once an order leaves our warehouse facility there is no way of verifying that the products within are still new and unused.

One Year Warranty:
Online purchases made through vbiger.com break down within one year in the period of proper use, our customers can enjoy the relevant warranty to get them replaced.

Attention:
NO CREDIT will be given to any "NON-DEFECTIVE" and "USED" products.No warranty will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.
 

*If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.